Terms & Conditions for Silky Jaya Ecommerce

  1. Acceptance of Terms

    By accessing and using the Silky Jaya Ecommerce website (silkyjayashop.com), you acknowledge that you have read, understood, and agree to these Terms and Conditions.

  2. Products and Services

    Prices of products and services on the Silky Jaya Shop website may be updated from time to time without prior notice. While we strive to ensure that all prices displayed are accurate, occasional errors or changes in market conditions may result in price adjustments. Any changes will be reflected on the website immediately. Prices for confirmed orders will remain fixed, and customers will be charged the price agreed upon at the time of purchase.

  3. Color Disclaimer

    We do our best to ensure that the colors of our fabrics appear as accurately as possible in the pictures. However, we cannot guarantee that your computer monitor’s display of any color will be accurate, as the actual color you see can depend on your device’s screen settings and lighting conditions. Slight variations in color may occur between the image shown on our website and the actual fabric received. These differences are not considered defects and will not be grounds for return or refund claims, except in cases where the product significantly deviates from its description. If you require exact color matching, we highly recommend ordering a fabric sample before placing a bulk order. By proceeding with a purchase, you acknowledge and accept the possibility of slight color variations.

  4. Orders and Payment

    All orders placed through our website are subject to availability and confirmation. If we encounter any issues with your order, such as pricing errors, stock limitations, or if payment is not accepted due to insufficient funds, incorrect details, or technical issues, we will notify you promptly to discuss your options. Please ensure your payment information is correct and feel free to contact our customer support if you need assistance. We are unable to process or ship your order until full payment has been received and confirmed. If payment issues remain unresolved after a reasonable period of time, the order may be canceled.

    The buyer is required and responsible for making full payment by the agreed-upon due date and/or the date determined by the seller.

  5. Payment via Doku

    We use Doku as our payment gateway to process secure online transactions. By placing an order on our website, you agree to make payment through Doku, which accepts various payment methods such as credit/debit cards, bank transfers, and e-wallets.

    Please note the following when making a payment through Doku:

    • Payment Security: All transactions processed through Doku are encrypted and secure. We do not store your payment information on our servers.
    • Payment Confirmation: Once payment is successfully completed, you will receive a confirmation via email. Please keep this confirmation for your records.
    • Failed Transactions: In the event of a failed transaction, such as due to insufficient funds, incorrect payment details, or technical issues, you will be notified immediately, and no funds will be charged. We recommend verifying your payment details or contacting our support team if the issue persists.
    • Refunds and Disputes: Any refunds or disputes related to payments made through Doku will be processed according to our return policy and Doku’s terms and conditions.

    By proceeding with a purchase, you agree to Doku’s terms of service and privacy policies. If you encounter any issues, please contact us or refer to Doku’s customer support for assistance.

  6. Delivery of goods

    The delivery of goods is conducted with the signing of the goods receipt and/or delivery order by the seller and the buyer or by an appointed party.

    The buyer guarantees and acknowledges that the name and/or identity of the recipient of the goods has the right and authority to receive and/or inspect the goods on behalf of the buyer.

  7. Returns and Refunds

    Purchased items cannot be exchanged and/or canceled if:
    a. The purchased items have been inspected by the seller and the buyer or by an appointed party;
    b. The seller and the buyer have signed the goods receipt and/or delivery order;
    c. The purchased items have been processed (washed, cut, dyed).
    Please read the Returns Policy page for more details.

  8. External Links

    Our website may contain links to third-party websites for your convenience and reference. We do not control or endorse the content, products, or services offered on these external sites. You are responsible for your use of third-party websites, and Silky Jaya is not liable for any damages, losses, or issues that may arise from your interactions with these external sites.